CX expert Chris Lowe will discuss the importance of understanding your customer journey, how you can measure it to better understand the experience at multiple points in your business and the key issues that insight6 typically see when measuring experience at leisure venues and family attractions. He will also consider the typical opportunities that arise from this measurement that can increase growth and customer loyalty.

Contacts: 
Chris Lowe
Tel: 0800 970 8987
Website: www.insight6.com